1. Preamble & Scope
Welcome to RK Gardening Point. These Terms and Conditions govern all purchases made through our plant nursery platform, retail channels, or digital catalogs. Because live plants are sensitive biological entities requiring specialized handling, our policies are structured strictly around the logistical and environmental constraints of plant transportation. By placing an order with us, the customer acknowledges and agrees to the following terms.
2. Strict No-Return Policy
Final Sale of Biological Goods: All live plant sales executed by RK Gardening Point are strictly final. Once a plant has been successfully delivered to the customer’s designated address, it cannot be returned under any circumstances.
Justification: Plants are living, delicate organisms affected heavily by climatic shifts, handling, and transit stress. A return process requires a secondary transit cycle, which severely damages or destroys the plant’s biological health. To preserve product integrity, returns are completely prohibited.
3. Order Cancellation Policy
Irrevocable Order Placement: Once an order is successfully placed and confirmed by the customer, cancellation requests will not be entertained.
Immediate Operational Workflow: Upon order confirmation, our nursery team immediately initiates specialized safe-packaging procedures and coordinates with logistical partners for prompt dispatch. Consequently, mid-process or post-placement cancellations are technically and operationally unfeasible.
4. Refund & Exception Policy
Refunds are strictly restricted and will only be issued under the following exceptional logistics failure scenarios:
Logistical Non-Serviceability: In the event that a courier partner fails to service the destination, or if extreme distance/remote geography makes safe delivery impossible, RK Gardening Point reserves the right to cancel the order proactively.
Refund Execution: In such rare cases where delivery is impossible due to courier/distance issues and payment has already been remitted, the 100% full amount will be refunded back to the customer’s original mode of payment within 5 to 7 business working days.
5. Plant Replacement Policy
Plant Replacement Eligibility (Valid Claims)
We stand by the quality of our nursery stock. A replacement plant will be issued only under the following critical condition:
- Severe Transit Failure / Dead on Arrival (DOA): If the plant is entirely dead, uprooted, or structurally destroyed beyond recovery due to transit mishandling.
Exclusions from Replacement (Invalid Claims)
Replacements will not be entertained under the following standard horticultural and transit exceptions:
- Natural Aesthetic Variations: Live plants are living organisms; no two plants are identical. The delivered plant may exhibit slight variations in height, foliage density, or shape compared to the display picture on our website.
- Seasonal Bloom Cycles: Flowers and buds are seasonal. It is not guaranteed that plants will arrive in a blooming or budding stage unless explicitly specified.
- Minor Transit Stress: Foliage shock, including minor leaf bruising, dropping of leaves, or slightly bent stems caused by dark packaging and shipping, is completely normal. Plants recover rapidly once placed in optimal sunlight and given proper hydration.
- Wrong or incomplete address given by the customer.
Multiple Packages
In some cases, you may receive multiple parcels for a single order. Replacement claims apply to each parcel individually, with the required unboxing video.
Mandatory Claim & Verification Protocol
To successfully claim a replacement, the customer must strictly comply with the following verification steps:
- The 6-Hour Rule: All claims must be reported within 6 hours of official delivery (as per courier tracking time). Requests raised after this window will be automatically rejected.
- 360-Degree Unboxing Video (Compulsory): A continuous, unedited, 360-degree high-definition video of the package opening is mandatory. The video must capture the sealed outer packaging label, the unboxing process, and the immediate state of the plant. Videos with cuts, pauses, or recorded after opening the package will not be accepted as valid proof.
Claim Submission Channel
To initiate a valid replacement request, share your Order ID and the mandatory 360-degree unboxing video via:
- WhatsApp Support: 7018632716
- Email Support: rkgardeningpoint@gmail.com
Disclaimer: RK Gardening Point management reserves the absolute right to approve or reject any replacement claim based on the evaluation of the video evidence provided.
6. Legal Binding & Consent
By purchasing from RK Gardening Point, the buyer formally declares that they have thoroughly read, understood, and unconditionally accepted this Return, Cancellation & Refund Policy in its entirety.