Here are answers to the questions we’re asked most often. Can’t find what you’re looking for? WhatsApp us on +91 70186 32716.
Ordering
Do you deliver all over India?
Yes. We ship from our nursery in Solan, Himachal Pradesh to customers across India.
How do I place an order?
Browse the shop, add the plants you like to your cart and go to checkout. Enter your delivery details, choose a payment option and place your order. You’ll get a confirmation straight away.
Which payment options do you offer?
The payment options available for your order are shown at checkout.
Can I change or cancel my order?
Irrevocable Order Placement: Once an order is successfully placed and confirmed by the customer, cancellation requests will not be entertained.
Immediate Operational Workflow: Upon order confirmation, our nursery team immediately initiates specialized safe-packaging procedures and coordinates with logistical partners for prompt dispatch. Consequently, mid-process or post-placement cancellations are technically and operationally unfeasible.
Shipping
How are plants sent?
We dispatch plants by air courier so they reach you faster and fresher.
How much is shipping?
Shipping charges depend on the quantity and size of the plants in your order. You’ll see the final amount at checkout.
Why did my order come in more than one parcel?
Large orders are sometimes split into multiple parcels to keep every plant safe. The parcels may arrive on different days.
Plants and care
Will my plant look exactly like the photo?
Very close, but not identical. Every plant grows a little differently, so size, shape and flowering stage can vary.
My plant looks a bit tired after delivery. Is that normal?
Yes. A little drooping or a few yellow leaves are common after a journey. Water it if the soil is dry, keep it in bright indirect light and give it a few days to recover.
Can you help me with plant care?
Of course. Send us a message on WhatsApp with a photo and we’ll share tips.
Problems
What if my plant arrives damaged?
To successfully claim a replacement, the customer must strictly comply with the following verification steps:
- The 6-Hour Rule: All claims must be reported within 6 hours of official delivery (as per courier tracking time). Requests raised after this window will be automatically rejected.
- 360-Degree Unboxing Video (Compulsory): A continuous, unedited, 360-degree high-definition video of the package opening is mandatory. The video must capture the sealed outer packaging label, the unboxing process, and the immediate state of the plant. Videos with cuts, pauses, or recorded after opening the package will not be accepted as valid proof.
Send the video along with your order number to us. See our Returns & Refunds page for details.